We get many letters of thanks from our patients and here are a few extracts from these:-
"I have been a patient of Dr Stemmer since 2002, when I had an initial consultation to discuss the treatment I required.
The proposed treatment plan included a referral for root canal work, an extraction and replacing some badly fitting crowns. Having experienced a number of problems with my dental health and some traumatic treatment in the past, I was a nervous patient and needed a lot of reassurance about the work required.
Everything was explained to me clearly regarding how the treatment would be carried out and, whilst I remained very nervous about the outcome, I felt confident that I had been given the best advice and would receive very good care.
The importance of maintaining good dental hygiene was strongly emphasised and I have attended the surgery regularly ever since for dental hygiene treatment with Mhari.
I have found all the staff welcoming, caring and friendly and, seven years later, I continue to be extremely well looked after by Dr Stemmer, Mhari, Kim, Christine and Mike.
"I just wanted to thank you for the wonderful work you did on my teeth and how pleased I am with them. I certainly did not envy you having to work on someone as nervous as I was but thanks to you and your wonderful staff I was never made to feel a nuisance and I certainly never felt any pain. Having the bridgework, veneers and whitening has made a huge difference to my confidence - I never imagined my teeth could look so good whilst looking totally natural. I get lots of compliments from people who tell me how lucky I am to have such good teeth (sometimes I tell them - sometimes not!)"
"As you know I came to you in early January with a lifelong terror of the central surgery along with a serious dental problem. Walking over the threshold of the surgery was the best move I have ever made bar-none. You treated me with nothing but unfailing kindness and courtesy. All fear dissipated. The biggest compliment I can pay is to say that I will miss visiting the surgery, and you were right, you never hurt me..."
Dear Dr Stemmer
I am writing to thank you for refering me to Dr lance Kruger under whose care I had extraction and implant procedures carried out in one appointment.
I found Dr Kruger to be very meticulous and caring. I first was required to answer a list of medical questions after which he reviewed them with me.
I dread the injection but with his light handedness I felt minimum pain.
Before he actually started the implant procedure I was asked to swallow a dose of penicillin as a preventative measure against infection.I liked the fact that Dr Kruger always explained to me what he was doing and throughout the procedure I was encouraged to ask questions.
Before going home I was given an aftercare list of do's and don'ts.
I had some obvious discomfort but had no Pain and did not require any painkillers
I would Certainly recommend dr Kruger to other patients In Need of this treatment
"Thank you for the superb treatment you provided.. I was delighted that the 'painless dentistry' you refer to is indeed possible!"
Dr. P.G. Consultant Haematologist
"As you know my fear of dentists was total and absolute. I knew from the beginning you recognized by fear and that you knew exactly how to handle me! Although I had a considerable amount of work done, it was done without pain and at every visit I felt welcome and relaxed"
GS - Vice President Citibank
Dear Dr Stemmer
I write to record my satisfaction with your associate, Lance Kruger,in connection with my recent tooth extraction.I found his explanations and "chairside manner" throughout most reassuring.
Apart from the slight discomfort of the first injection I felt no pain during the whole procedure.
Even more worthy of comment, I felt no need to take further pain killers beyond that administered prior to leaving the surgery. A week has now gone by and I still have no discomfort, let alone any pain.
Please give him my complements.
"I wish to express my appreciation for the wonderful painless and preventative dentistry you have performed to date. My teeth gave me problems and suffering for many years until I started to have your treatment which required you precision, skill and artistic gentle care. I must admit, I never thought, such treatments were possible."
Dear Dr Stemmer,
I grew up with a phobia of dentists. I've been a patient for 22 years and have always been treated with kindness, respect, care and most importantly I have NO PAIN. You explained things clearly and gave me several options. Although quite nervous I agreed to have some implants placed by your partner Dr Kruger- as you said once again this did not hurt at all neither during nor after treatment. The whole procedure was much easier than I ever could have imagined.
The teeth now look beautiful (even my wife likes them!) and I can eat anything I want. I shall continue recommending you to my friends.
I feel much better and have more confidence in myself now.
"I can only say my attitude towards the dentists has changed since my first visit to you! To say I was frightened was an under-statement. However, I now look forward to my 6-monthly check ups. I really did not believe that dentistry could be painless!"
GS - General Manager
White House Hotel, London
"I have always had an absolute terror of dentistry and had not been near a dentist in over fifteen years. Dr Stemmer put me completely at ease and made a good guarantee of completely painless treatment, something I did not believe possible. So impressed with his abilities that I have asked for some additional cosmetic work to be done."
"A great big thank you for the phenomenal work performed on my teeth. I had resigned myself to a lifetime of discoloured teeth when you discussed the option of veneers. The entire process went without hitch and there was NO PAIN. The caring attitude of the staff made all the world of difference. To anyone having reservations about cosmetic dentistry, I would recommend it - it's a very sound investment. Your work speaks for itself."
Dear Dr Stemmer,
now that I've completed my treatment (at last) I wanted to thank you and Dr Lance for your marvelous treatment. You and Lance made good on your promise of painless dentistry. I felt nothing at all during or even after the implants were placed (I did not need to take any painkillers at all) and everything was explained fully.
Finally the cosmetic result was so good people keep asking why I look so young and well lately.